Engage
Invite patients to share their medical story. Ask open-ended questions. Find out what matters most to the patient
Empathise
Show patients that you see and hear them. Accept their values and feelings even if they are different from your own.
Educate
Ask patients what they know and want to know. Answer their questions. Provide written information. Ask patients questions to confirm their understanding.
Enlist
Forge a health partnership by collaborating with patients to make care decisions. Seek agreement on treatment plans and monitor progress.